Returning The Switch Or Switch Components; Replacement - Juniper EX3200 Series Complete Hardware Manual

CHAPTER 16
Returning the Switch or Switch
Components
Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement
Related Topics
Copyright © 2010, Juniper Networks, Inc.
Returning an EX3200 or EX4200 Switch or Component for Repair or
Replacement on page 199
Locating the Serial Number on an EX3200 or EX4200 Switch or Component on page 200
Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches on page 201
Packing an EX3200 or EX4200 Switch or Component for Shipping on page 202
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
Determine the serial number of the component. For instructions, see "Locating the
1.
Serial Number on an EX3200 or EX4200 Switch or Component" on page 200.
Obtain an RMA number from JTAC as described in "Contacting Customer Support
2.
to Obtain Return Materials Authorization for EX Series Switches" on page 201.
NOTE: Do not return any component to Juniper Networks unless you have first obtained
an RMA number. Juniper Networks reserves the right to refuse shipments that do not
have an RMA. Refused shipments are returned to the customer through collect freight.
Pack the switch or component for shipping as described in "Packing an EX3200 or
3.
EX4200 Switch or Component for Shipping" on page 202.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX3200 and EX4200 Switches Hardware Overview on page 3
.
199