Contact Center Portfolio Rebranding - Nortel Contact Center Manager Release Note

July 2007

Contact Center portfolio rebranding

Introduction
For Release 6.0, the Symposium portfolio is rebranded as the Nortel Contact
Center portfolio. Many of the application names within the Contact Center
portfolio are updated to align with the overall portfolio. This section provides an
overview of the changes.
Identifying the new product names
The following table provides a list of new application and component names for
the Contact Center portfolio.
Former application or
component name
Symposium Call Center Server
(including Web Client)
Symposium Call Center Server
(server)
Network Control Center
Symposium Web Client
(application server)
Configuration Tool
Agent Desktop Display
Symposium Web Center Portal
Nortel Networks Communications
Control Toolkit
What's New in Release 6.0
Release 6.0 name
Nortel Contact Center – Manager
Contact Center Manager Server
Contact Center Network Control
Center
Contact Center Manager
Administration
Contact Center Manager
Configuration Tool
Agent Desktop Display
Nortel Contact Center Multimedia/
Outbound
Nortel Communication Control Toolkit
New in this release
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