Nortel Contact Center Manager Release Note page 57

July 2007
Historical Reporting
General improvements to the Historical Reporting component of the Contact
Center Manager Administration include the following:
view and print all historical report schedules
modify report templates on the network drive
update remote site reports when the Contact Center Manager Server IP
address changes
Configuration Report for Default Queue Management
performance enhancements
For more information about reports, see "Reporting" on page 53.
Report Creation Wizard
Report Creation Wizard is a new reporting feature that runs in Contact Center
Manager Administration 6.0 and is accessible through the main Historical
Reporting interface. Use Report Creation Wizard to create, maintain, and
modify custom ad hoc reports through a user-friendly interface. You can then
import and schedule the reports in Historical Reporting. In previous releases of
Contact Center Manager Administration (formerly known as Symposium Web
Client), users had to be familiar with the Crystal Reports Designer and
Structured Query language (SQL) to modify certain aspects of user-created
reports, such as
the databases, table, and views to use within the report
the field and column data for the report
the title and subtitle, and other aspects of the report's appearance
After you create reports through Report Creation Wizard, you can work with
them in the Historical Reporting component and use the same access
permissions, partitions, and filter sets as you can with any other report. You can
also use the Historical Reporting interface to schedule reports that you create
with the Report Creation Wizard.
What's New in Release 6.0
New in this release
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