Nortel Contact Center Manager Release Note page 55

July 2007
Configuration improvements
synchronize data from the Network Control Center to a particular site in the
network
view routing table assignment schedules
use the Server Utility to check the license configuration
update icons for IP phoneset displays
Contact Center Management
General improvements to the Contact Center Management component of the
Contact Center Manager Administration include the following:
add or delete agents in bulk
display the current status of an agent (logged on or logged off) in all
Supervisor, Skillset, Agent Details, and Assignment views
assign a group of agents to a new supervisor
run user-defined assignments at any time
view the schedule of all agent to skillset and agent to supervisor
assignments
choose a priority for agent to skillset assignments
change skillset assignments for a group of agents all at once
limit the number of skillsets assigned to agent
apply assignment changes to multiple agents simultaneously
Access and Partition Management
General improvements to the Access and Partition Management component of
the Contact Center Manager Administration include the following:
use dynamic standard partitions that are easier to configure
use new access classes for real-time reporting and historical reporting
use access levels for agent to skillset assignments and agent to supervisor
assignments
What's New in Release 6.0
New in this release
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