Upgrading From A Previous Release - Nortel Contact Center Manager Release Note

New in this release

Upgrading from a previous release

Introduction
This section describes the supported software upgrade paths, operating system
migration paths, and enhancements for the Contact Center components.
Contact Center Manager Server
Upgrading your server
For upgrade planning considerations, see the Nortel Contact Center Planning
and Engineering Guide. For detailed installation and upgrade procedures, see
the Nortel Contact Center Manager Server Installation and Maintenance Guide.
Before you upgrade the Contact Center Manager Server software, you must
ensure your new hardware meets the required specifications. For detailed
information, see the Nortel Contact Center Planning and Engineering Guide or
the Contact Center Manager Server Technical Requirements and Operating
System Configuration Guide.
You can upgrade from the following releases of Symposium Call Center Server
to Contact Center Manager Server:
from Release 4.2 to Release 6.0
from Release 5.0 to Release 6.0
from Release 6.0 to Release 6.0
Upgrading from previous releases
Nortel recommends the following upgrade paths.
Release
1.5
3.0
44
Action
Upgrade to Release 4.2, and then upgrade to Release 6.0.
Upgrade to Release 4.2, and then upgrade to Release 6.0.
Standard 4.01
Contact Center