Nortel Contact Center Manager Release Note page 20

About Contact Center 6.0
With the Contact Center Manager Administration Web-based platform, you can
perform the following functions based on the CS 1000/Meridian 1, CS 2x00/
DMS, or SIP configuration of your contact center:
Contact Center Management—Configure access levels for agent to
skillset and agent to supervisor assignments, view the schedule of agent to
skillset and agent to supervisor assignments, choose priority/standby from a
drop-down menu in agent to skillset assignments, display the current status
of an agent, and change all agents in an agent to supervisor assignment to
one supervisor simultaneously. The database contains a new column in the
application and skillset views to hold the contact type.
Access and Partition Management—Create a Contact Center Manager
administrator and partitions and access classes for agents and supervisors.
Partitions define what a user can view and access classes define what the
user can create, change, or modify.
Configuration—Configure data such as users and skillsets for the contact
center. You can use templates in Microsoft Excel spreadsheets to upload
Contact Center Manager information.
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Standard 4.01
Contact Center