Nortel Contact Center Manager Release Note page 59

July 2007
Agent Desktop Display enhancements
The following functionality is added to the Agent Desktop Display:
An agent can run Agent Desktop Display without being logged on.
An agent can hide the title bar.
The space between columns is reduced.
The client can be configured with active and standby servers using a host
name, not just an IP address.
You can disable automatic downloads of upgrades to client PCs.
Contact Center Multimedia server improvements
Contact Center Multimedia provides the following improvements based on the
Symposium Web Center Portal server:
Simplified installation
Installation of the Caché database software is automated and, where possible,
third-party software is silently installed, greatly reducing installation time. In
addition, Release 6.0 incorporates individual components into one installation
package and provides a common look and feel using industry-standard dialog
boxes.
Contact Management Framework (CMF) integration
The mechanism for routing contacts was telephony-based for previous releases.
Routing and reporting for contacts, both for telephony and multimedia, is
software-based.
Unified reporting and administration
For Release 6.0, administrators run multimedia reports using the Report
Creation Wizard and view real-time display information about multimedia
contacts on the Contact Center Manager Administration real-time displays.
Administrators also configure user and skillset information and supervisor logon
functionality in Contact Center Manager Administration. The real-time
reporting component from Symposium Web Center Portal Release 4.0 is
removed. For more information, see "Report Creation Wizard" on page 57.
What's New in Release 6.0
New in this release
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