Nortel Contact Center Manager Release Note page 48

New in this release
Installing and configuring Contact Center Manager Administration
For Release 6.0, the Scripting Manager component is a fully integrated Web-
based component; Terminal Services is no longer a prerequisite for installation.
The preinstallation checker ensures that the operating system is Windows Server
2003 Standard or Windows Server 2003 Enterprise Edition.
As part of the Contact Center Manager Administration installation, the
following new components are installed: Report Creation Wizard, Crystal CE
Embedded 10, Crystal Report Viewer 10, SIP reports and Configuration Tool,
License Manager Interface, and Outbound report templates.
Installing the Replicating server
With Release 6.0, new features ensure that Contact Center Manager
Administration is geographically resilient so that you can replicate the Contact
Center Manager Administration database.
A new procedure provides backups for Contact Center Manager
Administration application-specific data that does not reside in ADAM.
Data in ADAM cannot be replicated.
Users can change the name or IP address of the Contact Center Manager
Server in the Contact Center Manager Administration tool. This feature lets
Contact Center Manager Administration to continue communicating with
the server, even though it has a different name.
There is now an automatic check and update of the server IP address, if a
server name change is made in the Configuration component.
Providing serviceability and support
Error messages presented to the end user are reviewed and updated to include a
description of the error and the action to be taken by the customer.
Additional troubleshooting scenarios are added to the Contact Center Manager
Administration Installation and Maintenance Guide to address the
stand-alone/co-residency solutions; sample scenarios of error codes are also
provided. The IceRTDTrace tool is packaged in a separate MSI file so it can be
installed on client computers for troubleshooting Real-Time Display (RTD)
issues.
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Standard 4.01
Contact Center