Acronyms - Nortel Contact Center Manager Release Note

Acronyms in Contact Center

Acronyms

The following list defines commonly used acronyms in Contact Center.
Acronym
ACD
API
ASA
ASE
CC
CCM
CCMA
CCMM
CCMS
CCT
CLAN
CORBA
CSE
CMF
CTI
DHCP
DMI
DMS
DN
62
Definition
Automatic Call Distribution
Application Programmer Interface
Average Speed of Answer
Sybase Adaptive Server Enterprise version
Contact Center
Contact Center Manager
Contact Center Manager Administration
Contact Center Multimedia
Contact Center Manager Server
Communication Control Toolkit
Customer Local Area Network (new name: Server Subnet)
Common Object Request Broker Architecture
Call Server for Enterprise
Contact Management Framework
Computer-Telephony Integration
Dynamic Host Control Protocol
Desktop Management Interface
Digital Multiplex Switch
Directory Number
Standard 4.01
Contact Center