Nortel Contact Center Manager Release Note page 19

July 2007
Server Utility
You can use the Server Utility to monitor and maintain Contact Center Manager
Server Release 6.0. The Server Utility provides functionality that is not available
through Contact Center Manager Administration.
With the Server Utility, you can
Monitor and maintain user accounts for the Server Utility, database
logons, access classes, serial ports, switch resources, the Voice Prompt
Editor, server settings, and connected sessions, backup scheduler, and
alarm monitor.
Use the Provider application to receive Contact Center script
information over the Host Data Exchange (HDX) interface.
Additionally, the Provider application can be configured to return
information to the Contact Center script.
Use the Service Monitor application to monitor the status of Contact
Center Manager Server 6.0 services from a stand-alone computer. The
information returned is similar to the information provided by SMONW.
Use PC Event Browser to view events that occur on the client PC where
the Server Utility is running.
Contact Center Manager Administration
Contact Center Manager Administration is a browser-based tool for contact
center administrators and supervisors. You can use Contact Center Manager
Administration to manage and configure a contact center and its users, define
access to data, and view real-time and historical reports. You can install the
Contact Center Manager Administration component on the same server as
Contact Center Manager Server, or on a separate networked server.
What's New in Release 6.0
About Contact Center 6.0
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