July 2007
Acronym
DSN
DTMF
ELAN
GA
GRTD
GUI
HDC
HDM
HDX
IDL
IP
IPT
IVR
LAN
LIA
LM
LMIF
MAS
MAT
NACD
NCC
NIC
What's New in Release 6.0
Definition
Data Source Name
Dual Tone Multi Frequency
Embedded Local Area Network
General Availability
Graphical Real-Time Display
Graphical User Interface
Historical Data Collector
Historical Data Manager
Host Data Exchange
Interface Definition Language
Internet Protocol
Integrated Project Team
Interactive Voice Response
Local Area Network
Longest Idle Agent
License Manager
License Manager Interface
Media Application Server
Meridian Administration Terminal
Network ACD
Network Control Center
Network Interface Card
Acronyms in Contact Center
63