Nortel Contact Center Manager Release Note page 82

Index
number handled
60
routing
16
treatments
16
co-resident applications
corporate licensing
18
D
database
migrating Multimedia/Outbound data
Multimedia contacts
default ACD queue
52
Default Queue Management
definitions
contact routing
16
contact treatment
outbound campaign
skillset
20
disaster recovery
53
documentation
format
34
duplication
Contact Center Manager Server
Multimedia/Outbound server
DVD
15
E
ESPL Web site
38
F
failure, recovering from
format of documentation
H
handling e-mail, outbound, voice
HDX application server
Help
37
historical reporting
21
82
50
26
23
52
16
24
18
23
53
34
25
31
I
installation
Contact Center Manager Administration
Contact Center Manager Server
Contact Center Multimedia server
Replication Server
Server Utility
47
interactive voice response (IVR)
L
latest updates to software
license manager
18
licensing corporate
18
M
managing components using a license
Media Application Server
migrating Multimedia/Outbound databases
migration paths
44
monitoring
the status of Contact Center Manager
Server
19
Multimedia Server
59
multimedia storage capacity
multiple switches in contact center
N
NET Framework
25
Network Control Center (NCC) software
network skill-based routing
new report statistics
number
active agents
60
active supervisors
agents
53
call variables supported
configured supervisors
contacts handled
60
skillsets per agent
Standard 4.01
45
49
46
31
38
18
29
60
52
52
53
58
53
58
53
Contact Center
48
26
18