Nortel Contact Center Manager Release Note page 56

New in this release
Real-Time Displays
General improvements to the Real-Time Displays component of the Contact
Center Manager Administration for tabular reports include the following:
use a collection to arrange up to six tabular and graphical displays
configure colors for standard tabular displays where the threshold is below
level 1
choose filters
link from Standard Skillset report to Skillset view
link from Standard Supervisor report to Supervisor view
General improvements to the Real-Time Displays component of the Contact
Center Manager Administration for graphical reports include the following:
share graphical displays
use a collection to arrange up to six tabular and graphical displays
use a collection to display up to 25 individual billboards
show service level percentage on charts
chart labels (data element names on the y-axis or x-axis of bar charts)
view threshold timers on billboards
change background color on billboards
view non-staffed skillsets
improve agent maps:
show an agent's personal dialed number (DN) in the title bar of the
agent map
exclude logged off agents from the agent map
resize the agent map
create threshold alerts (flashing text on the agent map) when a threshold
is exceeded
provide more information about agents
show a linked display from the agent map
56
Standard 4.01
Contact Center