Nortel Contact Center Manager Release Note page 73

July 2007
event
1. An occurrence or action on Contact Center Manager, such as the sending or
receiving of a message, the opening or closing of an application, or the reporting
of an error. Some events are for information only, while others can indicate a
problem. Events are categorized by severity: information, minor, major, and
critical. 2. An action generated by a script command, such as queuing a call to a
skillset or playing music.
F
firewall
A set of programs that protects the resources of a private network from external
users.
H
Host Data Exchange
A rich scripting language provided with Contact Center – Manager to control
treatment of calls.
Hypertext Transfer Protocol
The set of rules for transferring data on the World Wide Web.
I
Interactive Voice Response
An application that allows telephone callers to interact with a host computer
using prerecorded messages and prompts.
Internet Protocol address
An identifier for a computer or device on a TCP/IP network. Networks use TCP/
IP to route messages based on the IP address of the destination. For customers
using NSBR, site IP addresses must be unique and correct. The format of an IP
address is a 32-bit numeric address written as four values separated by periods.
Each value can be 0 to 255 (f or example, 1.160.10.240).address.
L
local area network
A computer network that spans a relatively small area. Most LANs connect
workstations and personal computers and are confined to a single building or
group of buildings.
What's New in Release 6.0
Glossary
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