Nortel Contact Center Manager Release Note page 70

Glossary
skillset to be presented to agents before calls of lesser priority. Call priority has a
range of 1 to 6, with 1 having the greatest priority. Six priorities are used to fully
support the many queuing variations provided by existing NACD functionality.
Call priority is maintained at target nodes for network call requests.
call treatment
A script element that enables you to provide handling to a call while it is waiting
to be answered by a contact center agent. For example, a caller can hear a
recorded announcement or music while waiting for an agent.
call variable
A script variable that applies to a specific call. A call variable follows the call
through the system and is passed from one script to another with the call.
CallPilot
A multimedia messaging system you can use to manage many types of
information, including voice messages, fax messages, e-mail messages,
telephone calls (including conferencing), calendars, and directories.
central processing unit
The component of a computer that performs the instructions of computer
programs. Also known as a processor or microprocessor.
Classic Client
The Windows-based client component for Symposium Call Center Server.
client
The part of Contact Center Manager Server that runs on a personal computer or
workstation and relies on the server to perform some operations. Two types of
client are available: Server Utility and Contact Center Manager Administration.
See also server.
Communication Control Toolkit
A client/server application that integrates a telephone on a user's desktop with
client- and server-based applications.
Computer-Telephony Integration
An application that enables a computer to control telephone calls.
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Standard 4.01
Contact Center