Nortel Contact Center Manager Release Note page 74

Glossary
local call
A call that originates at the local site.
M
M1
Meridian 1 switch
M1 IE
Meridian 1 Internet Enabled switch
Meridian Link Services
A communications facility that provides an interface between the switch and a
third-party host application.
Meridian Mail
A Nortel product that provides voice messaging and other voice and fax
services.
Multimedia database
A Caché database used to store customer information and contact details for
outbound, e-mail, and Web communication contacts.
MSL-100
Meridian Stored Logic 100 switch
N
Network Control Center
The server on a Contact Center Manager system where Network Skill-Based
Routing is configured and where communication between servers is managed.
network interface card
An expansion board that enables a PC to connect to a local area network (LAN).
Network Skill-Based Routing
An optional feature with Contact Center Manager Server that provides skill-
based routing to multiple networked sites.
74
Standard 4.01
Contact Center