Nortel Contact Center Manager Release Note page 28

About Contact Center 6.0
The network architecture of Contact Center Manager Server has three
requirements:
routed ELAN subnet
Nortel server subnet
single network interface card Contact Center Manager Server configuration
The ELAN subnet must be connected to the Nortel server subnet with one router
only.
Nortel Contact Center 6.0 works with the following switches: CS 1000/Meridian
1, CS 2x00/DMS, and MCS 5100. The switch determines the types of contacts
customers can use. For example, the CS 1000/Meridian 1 and CS 2x00/DMS
switches support inbound and outbound voice and e-mail contacts. The SIP-
enabled contact center interacts with two switches: CS 1000 and MCS 5100.
The SIP CTI control is delivered with the CS 1000 signaling server. A SIP-
enabled environment supports inbound voice contacts, video, sharing
documents, instant messaging, and buddy lists, which are used to enrich
customer interaction with the contact
Capacity Assessment Tool
The Capacity Assessment Tool (CapTool) helps you to assess the Contact Center
Manager Server impact on local area network (LAN) and wide area network
(WAN) bandwidth utilization, Contact Center Manager Server configuration
requirements, Contact Center Manager Administration server and client
configuration requirements, and switch-related configuration requirements for
your anticipated call volume.
Prior to purchasing the servers, run CapTool to determine the hardware required
for handling the call volume. You can obtain a copy of the CapTool through the
Partner Information Center (http://www.nortel.com/pic).
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center.
Standard 4.01
Contact Center