Nortel Contact Center 6.0 Manuals

Manuals and User Guides for Nortel Contact Center 6.0. We have 1 Nortel Contact Center 6.0 manual available for free PDF download: Release Note

Nortel Contact Center 6.0 Release Note

Nortel Contact Center 6.0 Release Note (88 pages)

Nortel Contact Center Manager Software: Release Note

Brand: Nortel | Category: Software | Size: 0 MB

Table of Contents

Revision History
5
Table of Contents
7
In this Chapter
9
Introduction
9
What Is a Contact Center
10
About this Document
11
About Contact Center 6.0
13
In this Chapter
13
Overview
14
Software Delivery
15
Components in Release 6.0
16
License Manager
18
Network Architecture
27
Installation Configurations
30
System Operations and Supported Platforms
32
System Requirements
33
Documentation Suite
34
How to Get Help
38
Finding the Latest Updates on the Nortel Web Site
38
Getting Help from the Nortel Web Site
38
Getting Help over the Phone from a Nortel Solutions Center
39
Getting Help from a Specialist by Using an Express Routing Code
39
Getting Help through a Nortel Distributor or Reseller
39
New in this Release
41
Introduction
42
Contact Center Portfolio Rebranding
43
Upgrading from a Previous Release
44
Product Changes
51
Acronyms in Contact Center
61
Acronyms
62
Glossary
67
Index
81
Reader Response Form
85

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