Index - Nortel Contact Center Manager Release Note

Index

A
ACD queue management
active agents
60
active supervisors
58
Agent Desktop application
See Contact Center Agent Desktop
application
agents
number supported
alternative operational sites
application Help
37
assessment of capacity
auditing
21
B
backup
Contact Center Manager Server
License Manager
Multimedia/Outbound
C
cache database
23
call variables
53
capacity assessment tool
Classic Client
51
client applications
Outbound Campaign Management Tool
client operating system requirements
Communication Control Toolkit server
overview
22
component failures
53
Computer-Telephony Integration (CTI)
configured supervisors
configuring
e-mail contacts
23
outbound contacts
What's New in Release 6.0
52
53
53
28
18
18
49
28
33
22
58
23
contact center
access
20
core component
management
product names
scripting
21
software delivery
viewing real-time statistics
Contact Center Agent Desktop application
handling outbound contacts
in SIP
26
on Multimedia server
Contact Center Manager Administration
installation
overview of application
product improvements
tracking changes
upgrade and migration
Contact Center Manager Server
installation
product enhancements
product improvements
redundancy
SIP
17
upgrade and migration
Contact Center Multimedia server
installation
Contact Center Multimedia/Outbound server
administration
Agent Desktop
backup and restore
24
database
23
database capacity
migration
Outbound Campaign Management Tool
overview
23
server enhancements
simplified installation
Standby server
upgrade and migration
contacts
16
20
43
15
21
25
25
48
19
54
21
47
45
51
51
18
44
49
23
25
49
60
26
59
59
,
23 50
49
24
81