Nortel Contact Center Manager Release Note page 79

July 2007
V
variable
A placeholder for values calculated within a script, such as CLID. Variables are
defined in the Script Variable Properties sheet and can be used in multiple scripts
to determine treatment and routing of calls entering Contact Center Manager
Server.
Virtual Private Network
A private network that is configured within a public network to take advantage
of the economies of scale and management facilities of large networks.
Voice over IP
Voice traffic that is transmitted in digital format using the IP protocol.
W
wide area network
A computer network that spans a relatively large geographical area. Typically, a
WAN consists of two or more local area networks (LANs). The largest WAN in
existence is the Internet.
What's New in Release 6.0
Glossary
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