Nortel Contact Center Manager Release Note page 78

Glossary
standby server
A server that contains an up-to-date version of the database, for use when the
active server becomes unavailable.
supervisor
A user who manages a group of agents. See also associated supervisor and
reporting supervisor.
T
telephony
The science of translating sound into electrical signals, transmitting them, and
then converting them back to sound. The term is used frequently to refer to
computer hardware and software that perform functions traditionally performed
by telephone equipment.
telephony switch
The hardware that processes calls and routes them to their destination.
Telephony Application Program Interface
An interface between the switch and an application that controls the telephone
on a user's desktop.
threshold
A value for a statistic at which system handling of the statistic changes.
trunk
A communications link between a PBX and the public central office, or between
PBXs. Various trunk types provide services such as Direct Inward Dialing (DID
trunks), ISDN, and Central Office connectivity.
U
utility
A program that performs a specific task, usually related to managing system
resources. Operating systems contain a number of utilities for managing disk
drives, printers, and other devices.
78
Standard 4.01
Contact Center