Nortel Contact Center Manager Release Note page 83

July 2007
O
online Help
37
Open Queue
51
open queue
17
operating system requirements
operational sites
53
Outbound Campaign Management Tool
outbound contacts
reporting
21
P
patching
50
portfolio rebranding
product improvements
Contact Center Manager Administration
Contact Center Manager Server
Contact Center Multimedia
product names
43
Q
queueing contacts
17
R
real-time reports
21
rebranding
43
redundancy
Contact Center Manager Server
Multimedia/Outbound server
Replication Server
installation
46
Report Creation Wizard
accessing
21
reporting
Contact Center Manager Server
enhancements
historical
21
improvements
53
outbound contacts
real-time
21
requirements
What's New in Release 6.0
33
24
43
51
59
18
23
53
21
operating system
server
33
restore
Contact Center Multimedia/Outbound
routing
contacts
16
S
saving outbound data
scripting
application
improvements
sending e-mail
server
hardware requirements
operating system requirements
54
upgrade and migration overview
Server Utility
installation
introduction
service updates
SIP
Contact Center Manager Server
Media Application Server
using Contact Center Agent Desktop
skill-based routing over networks
skillsets
definition
20
per agent
53
software
delivery
15
software phones
software-based queue
statistics in reports
switch
multiple switches
support
32
Symposium Web Portal Server
system recovery
system requirements
T
telephony integration
33
25
21
58
25
33
33
47
19
50
17
29
52
23
17
53
52
59
53
33
22
Index
49
44
26
83