Nortel Contact Center Manager Release Note page 31

July 2007
Other software that works with Contact Center
You can install other software to work with the components of Contact Center:
Use Host Data Exchange (HDX) as an optional host computer to run a
third-party provider application that receives data from Contact Center
Manager Server and returns data (such as an account balance) to the
Contact Center Manager Server. Contact Center Manager Server supports
up to 10 open interface applications.
Use the CallPilot/Meridian Mail Client voice mail system (on CS 1000/
Meridian 1 only) as a front-end interactive voice response (IVR) or voice
service for Contact Center Manager Server.
Use IVR to allow telephone callers to interact with a host computer using
prerecorded messages and prompts. You can use Nortel IVR or third-party
IVR systems to provide front-end IVR to calls before they are handed over
to Contact Center Manager Server, or in a GIVE IVR command in the
scripts after Contact Center Manager Server takes control of the call.
Use LinkPlexer (on CS 2x00/DMS only) for accommodating multiple
applications connected to the Contact Center Manager Server. With
LinkPlexer, multiple applications can monitor and control devices on a
single link and an application can initiate an operation on a device that
impacts another application on the link.
What's New in Release 6.0
About Contact Center 6.0
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