Nortel Contact Center Manager Release Note page 47

July 2007
Contact Center Server Utility
The Contact Center Server Utility is a new product. All installations are new
installations for this release. The Contact Center Server Utility can be installed
on a stand-alone computer, on the Contact Center Manager Server, or in a
networked contact center, co-resident with the Network Control Center server.
Contact Center Manager Administration can co-reside with the Release 6.0
Server Utility.
In an environment with Symposium Call Center Server Release 4.2 or 5.0 and
Contact Center Manager Server Release 6.0, if administrators want to continue
using the Classic Client to maintain the Release 4.2 or 5.0 server, they can keep
the Classic Client on the administrator's computer temporarily while the data is
migrated from previous releases to Release 6.0. For more information about
administering network scenarios, refer to the Nortel Contact Center Planning
and Engineering Guide.
Contact Center Manager Administration
Upgrading your server
Contact Center Manager Administration supports upgrades from Symposium
Web Client Release 4.5 SUS0601v1 (or later).
Security
Security is enhanced on Contact Center Manager Administration with firewalls
that limit the range of ports used. Application and Meridian Mail passwords are
masked and a warning message is enabled. ActiveX controls are updated for
security.
Backing up and restoring data
For Contact Center Manager Administration, you can easily schedule backups of
the data stored in Active Directory Application Mode (ADAM) and in data files
at the same time, whether Contact Center Manager Administration is
stand-alone or co-resident with Contact Center Manager Server, using a new
online backup procedure. You can the Microsoft Windows Backup Utility to
perform scheduled or manual backups and restores.
What's New in Release 6.0
New in this release
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