Nortel Contact Center Manager Release Note page 75

July 2007
O
outbound campaign
A group of outgoing calls from the contact center for a specific purpose, for
example, customer satisfaction surveys.
P
pegging
The action of incrementing statistical counters to track and report on system
events.
personal directory number
A DN on which an agent can be reached directly, usually for private calls.
phoneset
The physical device, connected to the switch, to which calls are presented. Each
agent and supervisor must have a phoneset.
phoneset display
The display area on an agent's phoneset where information about incoming calls
can be communicated.
private branch exchange
A telephone switch, typically used by a business to service its internal telephone
needs. A PBX usually offers more advanced features than are generally
available on the public network.
public switched telephone network
The international network of private and government-owned voice-oriented
public telephone networks.
R
redundant server
A warm standby server used for shadowing the Multimedia database on the
Multimedia server and providing a quick recovery if the primary server fails.
Replication Server
A server that backs up the active Contact Center Manager Server to the standby
Contact Center Manager Server in real time.
What's New in Release 6.0
Glossary
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