Nortel Contact Center Manager Release Note page 49

July 2007
The complete list of Event Codes is included in the Contact Center Manager
Administration Installation and Maintenance Guide as well as events
recommended for trapping.
The CS 1000/M1 Data Extraction Tool is modified to allow the download of
trunk numbers without leading zeros (LD 20 and LD 81). For more information
about the M1 Data Extraction Tool, see the Contact Center Manager
Administrator's Guide.
The Audit Trail in Contact Center Manager Administration tracks all changes to
the configuration, including the Access and Partition Management, Historical
Reporting, Configuration Management, Report Creation Wizard, and
Configuration and Scripting.
Contact Center Multimedia/Outbound
Installing on a new server
Because the Multimedia server runs on Windows 2003, while Symposium Web
Center Portal Release 4.0 runs on Windows 2000, the Contact Center
Multimedia/Outbound server requires the introduction of a new server with a
fresh installation of Windows Server 2003. You can use a migration tool to
upgrade the data from the previous release.
The installation process includes a preinstallation check, which ensures that the
system meets the product requirements and displays status messages. The
preinstallation check also determines whether any required third-party software
such as Java Run Environment (JRE) or Microsoft .NET Framework is installed;
if not, it installs the software.
Contact Center Multimedia/Outbound provides the facility to silently install the
software and the database on the target system.
Backing up and restoring data
For Contact Center Multimedia/Outbound, you can start a backup utility from
the Multimedia Administrator to back up the data in the Multimedia database.
You must back up the incoming and outgoing e-mail attachment folders
separately. You can also archive the Multimedia database using an archive
utility. In case of server failure, you can restore the database from the backup or
the archive. You must use the Microsoft Windows Backup Utility to back up the
server configuration.
What's New in Release 6.0
New in this release
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