Nortel Contact Center Manager Release Note page 76

Glossary
reporting supervisor
The supervisor who has primary responsibility for an agent. When an agent
presses the Emergency key on the phoneset, the emergency call is presented to
the agent's reporting supervisor. See also associated supervisor.
route
A group of trunks. Each trunk carries either incoming or outgoing calls to the
switch.
router
A device that connects two LANs. Routers can also filter messages and forward
them to different places based on various criteria.
routing table
A table that defines how calls are routed to the sites on the network.
S
script
A set of instructions that relates to a particular type of call, caller, or set of
conditions, such as time of day or day of week.
server
A computer or device on a network that manages network resources. Examples
of servers include file servers, print servers, network servers, and database
servers. Contact Center Manager Server is used to configure the operations of
the contact center. See also client.
server subnet
The subnet to which the Nortel servers, such as Contact Center Manager Server,
Network Control Center, Contact Center Manager Administration, Contact
Center Multimedia, and CallPilot are connected.
service level
The percentage of incoming calls answered within a configured number of
seconds.
76
Standard 4.01
Contact Center