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Diagnosing Problems
•
Is the telephone engaged in a call?
•
If it is wait for the call to finish and check again for dial tone.
•
If the telephone is not on a call try resetting the handset.
If the response is Manbusy
•
Find out why it is Manbusy.
•
Return to Service using the RTS <location ID> command.
If the response is Out of Service:
•
Check the phone has power (does it have a display).
•
If the phone does not have power then connect to an appropriate power source.
•
If the phone does have power then verify the link integrity LEDs.
•
A green LED on the bottom of the phone indicates a proper connection.
•
A flashing yellow LED indicates activity (data flow) on the network.
10.4 Viewing Settings and Network Parameters on IP Phones
Use the Configuration (Debug) Menu on IP Phones to view the settings and network
parameters on an IP Phone. The procedures to access the configuration menu on Single
Mode IP Phones and Dual Mode IP Phones are different. You can identify a Dual Mode
phone by checking the label at the back of the phone. The label will specify the phone as
"Dual".
Note:
The default setting from the factory is MiNet mode. The procedures described here
are based on MiNet mode. The phone menus may vary in SIP mode.
Access Configuration Menu on Single Mode IP Phones
1.
Hold down both volume keys at the same time.
2.
Enter debug (33284) on the telephone key pad (handset on hook).
3.
Press Superkey to the display categories.
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Troubleshooting Guide
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Table of Contents
Troubleshooting
