Licensing - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Initial Setup
Symptom
After a new install, the
internal DHCP server is
not supplying addresses
to IP devices.

2.1 Licensing

For general AMC troubleshooting, also see the AMC Troubleshooting Guide. Refer to
Mitel Knowledge Base Article HO1318.
Table 5: Troubleshooting Licensing and Optioning
Symptom
License and Option
Selection error.
25
Possible Cause
Internal DHCP server is
not activated.
Possible Cause
The System ID or i-Button
has not been installed.
Corrective Action
The internal DHCP server is not
activated by default. If your system
relies on the internal DHCP server,
you must enable the DHCP server
using the DHCP form in the Server
Manager.
Corrective Action
Install the SysID module
or I-Button. Verify that the
I-Button can read. The I-
Button hardware ID value
is found in the System
Administration Tool. Click
Licenses > License and
Option Selection and
look at the hardware ID. If
the hardware ID is blank,
there is a problem reading
the I-Button. If you still
can't fix the problem, call
Technical Support. Make
sure you have the following
information on hand before
calling:
• The error message(s) in
the PostSoftware Logs
and/or the journalctl
logs.
Document Version 1.0
Troubleshooting Guide