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Diagnosing Problems
Message Description
Encapsulation is incorrect.
10.7 Checking the IP Phone Resiliency Progress Display
A progress bar, consisting of flashing rectangles, is displayed in the upper right corner of
the IP Phone display whenever a phone is trying to re-home (except on boot-up) to any
ICP controller. The set will display a progress bar if a resilient IP phone re-homes as a
result of a Hot Desk login.
Three rectangles indicate the progress of the activity:
•
Left block flashing - waiting for TCP link connection with ICP
•
Left block solid and middle block flashing - waiting for registration message
acknowledgement from ICP
•
Left and middle blocks solid, right block flashing - waiting for MiNET communications
with the ICP that will take over the display at this point.
When the three rectangles are solid, the activity is complete. If the IP Phone does not
complete the activity after several minutes, check the progress status by pressing the *
key on the dial pad.
Table 60: IP Phone Resiliency Progress Display
Re-home Sequence
Resilient waiting for link UI
(first block flashing)
Resilient waiting for ACK UI
(second block flashing)
309
Phone Display
Bad 125 subopt end OR Bad 43 subopt
end
Resilient Phone Display
<idle ui line1>
<idle ui line2>
<idle ui line1>
<idle ui line2>
Document Version 1.0
Troubleshooting Guide
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Table of Contents
Troubleshooting
