Tsn Your Technical Support Network - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Introduction

1.3 TSN Your Technical Support Network

The Mitel Technical Support Network (TSN) provides authorized channel partners with
the following services:
• access through the Mitel OnLine website to
• up-to-date customer documentation
• the Mitel Knowledge Base
• the Online Service Desk (OSD) allowing you to view and update your Technical
Support Tickets
• standard telephone support with current product releases during normal business
hours
• after-hours emergency telephone support
• e-mail notification of new and updated technical documentation.
Before you can become a registered user, you must purchase a minimum of five
technical consultation credits. Your technical consultation credits can be used to
purchase telephone support (standard and emergency).
Note:
If you have questions about the Technical Support Network Program or your access
to Technical Support, please call 1-800-722-1301, option 5-0 or e-mail your question
to tsn@mitel.com.
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Troubleshooting Guide