Backups And Restores - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Software

4.6 Backups and Restores

Table 19: Backup and Restore Troubleshooting
Symptom
Backup fails and a Backup
Failure alarm generated/ "
Backup process has failed"
message displayed in Sche
duler Event Details.
Backup/restore failure
(only fail to FTP files
between PC).
Note:
If Java Plug-in
console view is
enabled, you
should see the
security warning.
125
Possible Cause
Database verification
has failed, and an
Audit Failure alarm
was raised.
OR
An active Audit
Failure alarm already
exists.
There is not enough disk spa
ce - the backup device does
not have enough disk space.
Failure to copy files during
the backup.
Failure to create a .tar file du
ring the backup.
Java version is not
correct
OR
Higher version of
Java is installed.
Corrective Action
Perform a system restore to clear the Audit Failure
alarm. Ensure that you are restoring an uncorrup
ted database.
If possible, select an alternate backup
device or make room on the desired
backup device.
If there is a hardware issue with the
drive, replace the drive.
1. Verify that the correct version of
Java is installed (Mitel supports
Java 1.6.0_1 or later).
2. If another version is installed,
remove it, re-install the correct
version, and reboot the PC.
Document Version 1.0
Troubleshooting Guide