Phone Connection - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Hardware
Error Message
on Display
(Cont'd)

3.4.4 Phone Connection

Table 15: Troubleshooting Phone Connection Problems
Symptom
Cannot make outgoing
calls (except for emergency
and attendant calls).
"License Violation" displays
on idle DNI and IP sets.
Cannot make calls
externally (display phone
may show call barred ).
95
Possible Corrective Action
Cause
Typo in IP
1.
address, VLAN
ID, gateway.
2.
Possible Cause
The controller is in System
Lock license violation
mode.
COR restricted.
COS restricted for PRI or
QSIG trunk.
Delete and reprogram the static IP
address. If there is no VLAN or priority,
leave them as blank.
Verify that the gateway IP address is
correct.
Corrective Action
Correct the license
violation event by reducing
the number of over-
allocated licenses.
1. Identify the numbers
dialed by the user, then
check the route used in
ARS.
2. Remove the COR
number from COR
group table in COR
assignment used in the
route, OR Change the
COR group number in
the ARS Routes form.
Enable Public network
access via DPNSS in the
set's COS.
Document Version 1.0
Troubleshooting Guide