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Manufactured Discontinued - Supported: Telephone support is chargeable for the
manufacture discontinued products.
Manufactured Discontinued - Unsupported: Telephone support is not available for
manufactured discontinued products. Access to all existing technical support bulletins for
these products remains available through Mitel Online.
1.3.3 Registering for Services
For more information about registering for service, see the TSN Guide.
1.4 Self Help Solutions
Checking the Knowledge Base
The Knowledge Base is your source for product information covering a large range of
technical support methods. All new Technical Bulletins (TBs), Release Notes (RNs), How
to Guides and Troubleshooting guides will be posted in the Knowledge Base. Access to
the Knowledge Base is given with access to MOL.
To access the Knowledge Base:
1.
Log into MiACCESS.
2.
Navigate to Knowledge Management System from the left panel.
3.
Enter the name, ID or any key word of the document you are searching for in the
search field and click on the search icon.
•
Using the Online Service Desk OSD
•
Checking for Fixes in Software Patches
1.4.1 Using the Online Service Desk OSD
The Online Service Desk provides up-to-date information on your Support Notifications
and Technical Credit balance. This portal lets you view the status of your open tickets,
update Support Notifications with new information for our technical support team, and
check your technical credit usage. Once the issue has been resolved your ticket will be
updated. OSD will automatically display all active support notifications when you log in.
To access the Online Service Desk:
1.
Log into MiACCESS.
Document Version 1.0
Troubleshooting Guide
on page 8
on page 9
Introduction
8
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Table of Contents
Troubleshooting
