Initial Setup - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Initial Setup

This chapter contains the following sections:
• Licensing
Initial Setup Troubleshooting Tips
• Refer to the Technician's Handbook for instructions on how to install and set up a 3300 ICP
controller.
• For hardware related issues, also see Controllers.
Table 4: General Controller Setup Troubleshooting
Symptom
Unable to access the
console screen.
Controller not powering
up.
Document Version 1.0
Troubleshooting Guide
Possible Cause
You are replacing an
existing 3300 ICP
controller with another
controller, and trying to
use the same system
IP address for the new
controller from a PC on a
different subnet.
Power cable is not
securely plugged into the
controller and/or power
source.
The power switch or both
power switches on a
redundant power supply
controller are not on.
Corrective Action
Initially, you can only connect to the
controller from the local subnet.
Before you can connect to the
new controller from other subnets,
you must manually clear the
router ARP cache or wait until the
router ARP cache is automatically
updated. Refer to the latest 3300
ICP Release Notes for instructions.
Ensure power cable connections
are secure.
Ensure power switch or both power
switches on a redundant power
supply controller are turned on.
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