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Introduction
2.
Navigate to TechCentral Tracker from the left panel.
3.
When you log in for the first time, you will be asked for your MiAccess ID.
4.
Choose your channel partner location.
5.
View your open and closed tickets.
6.
Update your open tickets with any new information and the Mitel technical support
specialist will be notified of your updates by e-mail.
Note:
Online Service Desk (OSD) response time is three business days. The OSD
should not be used to obtain emergency support services.
7.
Display a summary of your technical credits (depending on your access privileges).
1.4.2 Checking for Fixes in Software Patches
Before calling technical support with a problem, check to see if there is a software update
available on Mitel Online that includes a fix for the problem.
•
Major software patches are provided on Mitel Online.
•
Minor software updates are available from Technical Support via a Mitel FTP site. The
Known Product Issue (KPI) fixes that are contained in minor software updates are
listed in the "KPI fixed lists" articles. The "KPI fixed lists" are Mitel Knowledge Base
articles.
If an update is available with the required fix, you can download the software patch or
update and install it on the system.
Fixed in Latest Software Patch?
To determine if a fix for your problem is available in the latest software patch:
1.
Log into MiACCESS PORTAL.
2.
Click Software Downloads.
3.
Click the product name (for example, 3300 Integrated Communications Platform).
4.
Click the latest software update.
5.
Open the Release Notes (RN).
6.
In the RN, review the list of problems that are resolved in this software update. If your
required fix is listed, read the RN carefully to ensure that the update is appropriate,
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Document Version 1.0
Troubleshooting Guide
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Table of Contents
Troubleshooting
