Recover The System Through The Maintenance Port - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Software
2.
Run the following command to capture the system's journal log into a file, / root/
journal.log: journalctl --no-pager > journal.log. You may send journal.log to Mitel
Product Support for analysis.
3. Run the following command to initiate swap to the inactive partition:
perl -e "use esmith::util::inactive; print
esmith::util::inactive::swap();"
4.
If the system is now able to boot the MiVoice Business software from its HDD, sync
the system licenses with the AMC server through the Server Manager ( ServiceLink >
Status).
5. If the system is unable to boot the MiVoice Business software from its HDD after the
swap, see Unable to Recover the MiVoice Business system from Active and Inactive
Partitions .
6. After syncing system licenses with the AMC server, upgrade the MiVoice Business
system to the required software version through the Server Manager if needed (
ServiceLink > System Upgrade ).
7. Restore the most recent database using the Server Manager ( Administration >
Restore).

4.3.3 Recover the System through the Maintenance Port

Overview
If you are unable to log in to the system through SSH, then you must access the system
console through the controller's Maintenance port.
Before you begin
Ensure that you have access to the controller's Maintenance port ( RS-232 port).
Procedure
1. Connect an RS-232 cable from the controller's Maintenance port ( RS-232 port) to
your maintenance PC's serial port.
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Troubleshooting Guide