Viewing Settings And Network Parameters On Ip Phones; Access Configuration Menu On Single-Mode Ip Phones - Mitel MiVoice Business Troubleshooting Manual

If the response is Out of Service:
• Check the phone has power (does it have a display).
- If the phone does not have power then connect to an appropriate power source.
- If the phone does have power then verify the link integrity LEDs.
- A green LED on the bottom of the phone indicates a proper connection.
- A flashing yellow LED indicates activity (data flow) on the network.

VIEWING SETTINGS AND NETWORK PARAMETERS ON IP PHONES

Use the Configuration (Debug) Menu on IP Phones to view the settings and network parameters
on an IP Phone. The procedures to access the configuration menu on Single Mode IP Phones
and Dual Mode IP Phones are different. You can identify a Dual Mode phone by checking the
label at the back of the phone. The label will specify the phone as "Dual".
Note: The default setting from the factory is MiNet mode. The procedures described
here are based on MiNet mode. The phone menus may vary in SIP mode.
Note: The Configuration Menu is not available on systems that have MLPP option
selected.

ACCESS CONFIGURATION MENU ON SINGLE-MODE IP PHONES

1. Hold down both volume keys at the same time.
2. Enter debug (33284) on the telephone key pad (handset on hook).
3. Press Superkey to the display categories.
4. View details for the following categories. Press the Up/Down volume keys, or softkeys (if
available) to navigate the options.
- Version info (Main and Boot loads)
- Network (IP information, such as the telephone's IP Address, Subnet Mask, ICP List,
DHCP Server Address, TFTP Server Address, Gateway IP (Router) VLAN/Priority,
DSCP)
- Telephony/DSP (Telephone Directory Number and other design information)
- Connection (Link Reset; Hard Reset; Toggle ERROR persistence; CDP Support;
Port Settings;Static Settings)
- Browser Config (Proxy Server Configuration, Debug Stream On/Off, etc.)
- Memory Stats (Various design memory details)
5. Press Phone View or Cancel to exit the configuration menu.
Diagnosing Problems
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