Issues With Specific Models - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Hardware
Phone
SIP Phones
•

Issues with Specific Models

• IP Phone Power
• IP Phone Registration
• Phone Connection
• Phone Audio Quality
3.4.1 Issues with Specific Models
Table 12: Specific Model Troubleshooting
Phone
5560 IPT
71
Symptom Probable Cause
Phone fails
to register.
Responds with
"404 not found"
even though
SIP extension
username/
password
matches
the MiVoice
Business
generic SIP
extension/pin.
on page 71
on page 82
on page 86
on page 95
on page 98
Symptom
Only the left handset
is functioning. The
right handset is not
operational.
Unable to log in
to a 5560 IPT. Set
display shows "Login
failed due to an
invalid dn".
Corrective Action
Set ARS Maximum Dialed
Digits for COR 1 is set to a
value equal to or greater than
the SP phone DN length.
Probable Cause
Directory number is
not assigned to the
5560 IPT Slave.
See Hot Desk Troubleshooting.
Corrective Action
In the 5560 IPT Master/
Slave Association form,
assign a Slave directory
number.
Document Version 1.0
Troubleshooting Guide