T1 E1 Trunk Resiliency - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Voice Mail Type
Centralized external

8.5.3 T1 E1 Trunk Resiliency

Document Version 1.0
Troubleshooting Guide
Symptom Possible Cause
Users Messages are in
indicate mailboxes on both
that they the primary and
are missing secondary ICPs.
messages.
After an IP A voice mail box has
phone fails not been configured
over to the on the external
secondary centralized voice
ICP, user mail controller for the
cannot resilient device.
connect to
the voice
Call routing on the
mailbox.
secondary controller
is not configured
to allow a user to
access the voice
mail ports (by dialing
the hunt group
number).
The centralized
voice mail
application or server
is out of service.
Voice Networking
Corrective Action
Instruct user to check
voice mail messages
in both of their voice
mail boxes (user must
dial different hunt group
numbers to access
the voice mail systems
on the primary and
secondary ICPs).
Configure a voice
mailbox for the user.
Ensure that call routing is
set up to allow the user
to access the hunt group
number of the voice mail
port. Refer to the MiVoice
Business Resiliency
Guidelines for call routing
configuration.
Check the voice mail
application and server.
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