What Products Are Supported - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Introduction
notification updates, log into Mitel OnLine, click Technical, and then click Register/
Cancel Email Notifications.
• Password Resets:If you lose your password or if your password is not available,
follow the below steps:
1. Login to MiACCESS.
2. Navigate to InfoChannel from the left panel. A new tab is displayed.
3. Select Mitel - Worldwide from the drop-down options.
4. Scroll down and navigate to Services and Support > Support Services >
Technical Support. A list of Technical Support documents will be displayed on the
screen.
5. Click System Password Resets to reset the password.
• Software Releases: You can download the latest product software releases from
Mitel Online. To access the available software downloads on Mitel Online, login to
MiACCESS
• Software Patches: Between major releases, you can download major system
software patches from Mitel OnLine that include fixes for field-found problems (see
Checking for Fixes in Software
available from Technical Support via a Mitel FTP site.
• Replacement of failed (out-of-box) system: If a system fails within the first 72 hours
of service it will be replaced by Mitel. Direct requests for replacement of failed systems
to Mitel Customer Service Group. Replacements of defective software, complete
systems, or three or more components of a system must be authorized by Mitel
Technical Support.

1.3.2 What Products are Supported

For an up-to-date list of the products that are supported, follow the below steps:
1. Login to MiACCESS.
2. Navigate to InfoChannel from the left panel. A new tab is displayed.
3. Select Mitel - Worldwide from the drop-down options.
4. Scroll down and navigate to Services and Support > Support Services > Technical
Support A list of Technical Support documents will be displayed on screen.
5. Click Technical Support (TS) Guide and Quick Reference Guides.
Telephone support falls into one of the following categories:
Current Products: Telephone support is provided at no charge during normal business
hours to Mitel certified technicians for the currently supported products.
7
and then click on Software Download Center.
Patches). Note that minor software patches are only
Document Version 1.0
Troubleshooting Guide