Emergency Call E911 Support; Troubleshooting Mivb Next Generation 911 (Ng911) With Red Sky - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

7.3 Emergency Call E911 Support

Table 36: Emergency Call Support Troubleshooting
Symptom
Emergency calls do
not trigger E911 local
notification. Calls
placed on a designated
"emergency" route do not
trigger local notification.
Emergency call does
not trigger E911 local
notification
•

Troubleshooting MiVB Next Generation 911 (NG911) with Red Sky

7.3.1 Troubleshooting MiVB Next Generation 911 (NG911)
with Red Sky
This section outlines the possible issues with MiVB Next Generation 911 services and
the steps to troubleshoot NG911 issues with Red Sky.
Types of issues that can occur:
Document Version 1.0
Troubleshooting Guide
Probable Cause
E911 local notification
will not be activated if an
emergency hunt group
is not fully programmed
and a call is placed on a
designated "emergency"
route.
Enhanced 911 (E911)
operation not fully
supported for the
device. There are some
exception cases whereby
emergency calls do
not trigger E911 local
notification.
Tools and Embedded Applications
Corrective Action
Refer to Mitel Knowledge Base
article 04-1000-00020 for
programming instructions.
None. Currently, the following
devices do not fully support
Enhanced 911 (E911)
operation:
• Hot Desk users
• IP consoles
• Teleworker Solution users
• Your Assistant and Your
Assistant Softphone users
• Any other mobile IP phones
or phones that are carried
from location to location
Refer to the Engineering
Guidelines for details.
on page 208
208