Introduction - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Introduction

This chapter contains the following sections:
• Supporting Documentation
• Resolving Technical Issues
• TSN Your Technical Support Network
• Self Help Solutions
• Accessing Product Support
• Returning Faulty Hardware
About this Guide
This guide provides troubleshooting information for the Mitel
Platform (ICP). This guide is intended for use by Mitel certified 3300 ICP technicians.
The troubleshooting information has been grouped by topic (Initial Setup, System Features,
Devices, and so forth) and then organized into tables using the following structure:
• Symptom,
• Probable Cause, and
• Corrective Action.
To locate help on a specific problem
• Use the Adobe Acrobat search functionality to search for key words associated with the
problem symptoms, or
• Go to the table that contains troubleshooting information related to the problem and scan
the symptoms column for a possible match.
Note:
The AX Controller will be supported in MiVoice Business Release 9.1 and later
versions.
What's New in this Document
This section describes changes in this document due to new and changed functionality in
MiVoice Business Release 9.4 SP1. The changes are summarized in the following table.
Document Version 1.0
Troubleshooting Guide
®
3300 IP Communications
1
1