Station Message Detail Recording - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

7.6 Station Message Detail Recording

Table 39: Station Message Detail Recording Troubleshooting
Symptom
IP trunk call unsupervised
transfer and queued to
ACD path reports path
extension instead of path
reporting number.
When making a call in
or out on SIP trunks the
trunk number in the SMDR
record is blank.
Entering a non-verified
account code during a
call generates a single
SMDR record instead of
the normal two, one for the
initial call and a second for
the subsequent account
code entry.
Probable Cause
Refer to Mitel
Knowledge Base article
06-9999-00002 for possible
causes.
SMDR for SIP Trunks
use the SMDR Tag field
from the SIP Peer Profile
form for the trunk number.
If this field is blank, the
trunk number in the SMDR
record is blank.
Account code entered
within five seconds of call
answer.
Corrective Action
Refer to Mitel
Knowledge Base article
06-9999-00002.
Enter a Trunk Number
(for example, 99) in this
field and the number will
be displayed as the trunk
number in the SMDR
record (for example, T099).
Change the "Suppress
Initial SMDR record with
Account Code Entered
Time" in the SMDR Options
form in ESM. The default
is five seconds which
generates one SMDR
record if the account code
is entered within 5 seconds
of answering a call. If the
account is entered after 5
seconds, two records are
generated.