Returning Faulty Hardware - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

• Hospitals and facilities dedicated to the relief of sickness and suffering
• Emergency response organizations, such as Police, Fire, Ambulance, and Coast
Guard
• Defense or military installations
• Penal institutions
• Public utilities such as power or communications facilities
Definition of Loss of Essential Services
• Total system outage
• Total trunk outage
• Greater than 20% of in service system ports are out of service
• Between one and three resets per day

1.6 Returning Faulty Hardware

Any Field Replaceable Unit (FRU) that is found to be faulty must be returned with a
repair tag containing the following information:
• The date the device is returned
• The site where the unit was installed
• The company name
• The product name
• The system serial number
• The software revision
• The assembly part number of the item being returned
• The assembly serial number of the item being returned (this is a white sticker located
on the card itself)
• Any pertinent alarm/error displays. This may include circuit alarm LEDs, console or
maintenance error messages, or maintenance log messages.
• A brief description of the symptoms of the problem.
• Indicate whether the fault occurred during installation, or while the system was in
service.
• Any further information that may be useful should be included on the rear of the repair
tag.