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Hardware
Symptom
Audio issues
on SIP,
including Music
on Hold.
3.5 5550 IP Console
Table 17: 5550 IP Console Problems Troubleshooting
Symptoms
5550 IP console fails to
register (red LED is lit
on TKB).
105
Possible Cause
Need to have
ENABLE_TX_CHAN_CONN
feature enabled.
Probable cause
TKB (keyboard) - does
not have a reserved IP
address
OR
does not have the right
IP address
OR
is not communicating
with the right controller.
Console PC does not
have the proper IP
address.
Corrective Action
Corrective Action
1.
Check DHCP lease to confirm
if an expected IP address is
assigned to TKB.
2.
If not assigned properly,
ensure that you enter the MAC
address of TKB properly in the
Multiline Sets form in System
Administration Tool.
3.
Recycle the power of the
TKB to ensure that the TKB is
reloaded properly.
If the IP address of PC is on
different subnet than the TKB,
make sure that the router
between these two subnets is
functional.
Document Version 1.0
Troubleshooting Guide
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Table of Contents
Troubleshooting
