Embedded Applications In 3300 Icp; Emergency Services Support - Mitel 3300 General Information Manual

Embedded applications in 3300 ICP

The following applications are embedded in the 3300 ICP system.
• "Emergency services support" on page 63
• "Tenanting" on page 64
• "Automatic Call Distribution" on page 65
• "Wireless" on page 65
• "Voice Mail" on page 68
• "Hot Desking" on page 70
• "Music on Hold" on page 71
• "Hospitality" on page 72
• "Manual Maker" on page 72
The following application interfaces are supported on the 3300 ICP system:
• TAPI™ - Microsoft's TAPI (Telephony Application Programming Interface) for desktop
applications or client/server applications.
• MiTAI™ - The Mitel Telephony Applications Interface (MiTAI) is an Applications Protocol
Interface (API) that allows third-party-developed CTI applications to interface with the Mitel's
call control. A programmer's toolkit plus run-time software is also available, which enables
developers to create computer telephony applications.
For additional information refer to Mitel Enabling Technology documentation.

Emergency services support

With Emergency Services support, when an emergency number is dialed (for example 911,
112), a Customer Emergency Services ID (CESID) is sent from the 3300 ICP to the Public
Safety Answering Point (PSAP). Note PSAP is only relevant in North America. The CESID is
used as a key for the PSAP to determine the precise location of the caller. For this reason it is
critical that the CESID database within the 3300 ICP is kept up to date.
When people with digital or analog phones change offices or location within a building, a manual
database update is required in the 3300 ICP and the phone move is typically managed by the
Telecoms/IT team. The CESID database is typically updated at this time to ensure that the
person's new location is mapped into the database. In the past it was a challenge to ensure
that the CESID database was kept up to date for IP phones. With IP phones the situation is
different. An IP phone can be moved from one location to another, by the user, without the
need for a manual database update.
With Release 5.2 the process for updating the CESID database for IP phones has been
automated. To support this automatic update the network environment must have all Layer 2
(L2) switches configured for Cisco Discovery Protocol (CDP), Spanning Tree Protocol (STP),
or both. The system performs automatic CESID updating for IP devices that are moved to a
known location. CESID Logs and CESID Alarms record all CESID-related activity on the system.
Applications
63