Maintenance; Alarms; Circuit Indicators; System Management Tools - Mitel 3300 ICP General Information Manual

Maintenance

Alarms

The 3300 ICP system raises an alarm when an anomaly is detected and corrective action is required.
The system continuously provides all attendants who use the Mitel Networks consoles with alarm
status information. Alarm threshold levels are programmable. There are three classes of alarms:
•
Critical indicates a loss of service that demands immediate attention. This alarm invokes System
Fail Transfer.
•
Major indicates a fault that affects service to many users. This alarm usually results in a major
degradation in service and requires attention to minimize customer complaints.
•
Minor indicates any fault that does not fall into either of the above two classes. When the system
is not 100% operational, a minor alarm is raised. It may require the attention of a technician, but it
is not urgent. Examples of a minor alarm include the loss of a single line or trunk circuit.
The system clears an alarm condition when the fault is corrected.

Circuit Indicators

The front of each system component has light emitting diodes (LEDs) that indicate the status of the
power, trunk circuits, line circuits, message links, and alarm status (as applicable).
For details, refer to the "Hardware User Guide."

System Management Tools

The system has the following programming tools that have been designed for different levels of user:
•
The System Administration Tool provides a Web-based interface that trained technicians use to
program the system. It requires Microsoft Internet Explorer 5.5 or higher.
•
The Group Administration Tool provides a Web-based interface that enables administrators and
receptionists to make changes to user information. It requires Microsoft Internet Explorer 5.5 or
higher.
•
The Desktop Tool provides a Web-based interface that enables IP telephone users to program
their telephone feature keys on their phone. It requires Microsoft Internet Explorer 5.5 or higher.
In addition the following tools are available to assist with the configuration of the system.
•
The Mitel Networks 3300 Configuration Tool enables the installer to get a new system up and
running at the installation site. It also enables databases from legacy SX-2000 Light, SX-2000
MicroLight systems, 3200 ICP systems, and 3800 WAG systems to migrate to the 3300 ICP
through a database conversion and restoration utility. The 3300 Configuration Tool requires
Microsoft Windows® NT 4.0 or Microsoft Windows® 2000 Professional operating system.
•
The ISDN Maintenance and Administration Tool (IMAT) provides the programming interface for
PRI and R2 protocols. It requires Microsoft Windows® 95, Microsoft Windows® 98, or Microsoft
Windows® 2000 Professional.

Redundancy Support

The 3300 ICP can auto-fail-over (route) around failed IP links if provisioned redundantly.
3300 ICP General Information Guide
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