Call Hold - Mitel SX-5 Manual

SECTION MITL9103-038-105-NA
Call H o l d
Description
Call Hold allows an extension user to place a trunk call on hold then replace the
extension handset, or use the extension for another call. When the cail is placed on
hold, the extension user receives an audio indication of which trunk is being held: one
burst
of tone indicates trunk 1,
two bursts indicate trunk 2 (the relevant tone is
repeated three times followed by diai tone). The held tNnk call may be retrieved either
locally, from the holding extension. or remotely from any other extension within the
SX-5. If the held call is not retrieved within the Call Hold Recall Time, the call will
automatically recall to the holding extension. If Do Not Disturb is enabled on the
holding extension i t will be overidden.
Ail features nsnally active on the extension may be selected while the calls
are held.
Feature Selection
No feature selection is required but the Call Hold Recall Time may be specified. To
specify the Hold Recall Time:
Set SW2 to OPEN.-
*
Lift
t h Control Extension Handset
-
diai tone is returned
Dial 418A where
A
=
the number of minutes (1 -91 that the call will be held before recalling.
Set SW2 to CLOSED.
Operation
To Place a Call on Hold:
Flash
the switchhook
-
the cat! is placed on Consultation Hold. transfer dial
tone is returned.
Dial 55
-
the SX-5 will indicate the held trunk number by bursts of tone (one
burst of tone for trunk 1, two bunts of tone for trunk 2)
-
dial tone
is
returned.
The extension placing the call on hold may make or receive calls, or access
features in the normal manner.
To Retrieve Trunk 1 from Hold:
Lift the extension handset
-
dial tone is returned.
Dial 51
-
the extension is connected to tntnk
1 .
To Retrieve Trunk 2 from Hold:
Lift the extension handset
-
dial tone is returned
Dial 52
-
the extension is connected to trunk
2.
Page 12