Warranty Policy; Inquiries About Failure; Warranty Period; Free-Of-Charge Repair - Fuji Electric MONITOUCH X1 Series Hardware Specifications

7 Inspection and Maintenance
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Warranty Policy

7.2.1 Inquiries about Failure

Please direct inquiries about failure or repair to your local distributor.
Please provide information including the MONITOUCH model, serial number, symptoms of the failure, error messages (if shown), etc.
An inquiry form is provided on the final page of this chapter. This form may be used for inquiries.

7.2.2 Warranty Period

The product is under warranty for one year after the date of purchase or delivery to the specified place.
On the assumption that the maximum stock period of the product after manufacture is 6 months, the warranty period is limited to 18
months (checked by the serial number) after manufacture. When a warranty period is specified in the contract, however, the period in the
contract takes precedence.

7.2.3 Free-of-charge Repair

If the product fails before the expiry of the warranty, it will be repaired free of charge.
However, repair of any failure resulting from the causes below will be chargeable even within the warranty period.
• Breakage of or damage to the appearance (case), touch switches, LCD, or other components due to dropping, impact, or mishandling
• End of service life of the LCD or backlight
• Fusion of a printed circuit board pattern associated with connection to external devices, or fusion of a pattern in the terminal block or
connector section of a printed circuit board caused by short-circuiting of an external load circuit.
• Overvoltage or different voltage applied due to wiring mistakes (power supply terminal, external communication terminal, or other
terminal blocks)
• Failure caused by a lightning surge
• Failure due to the entry of conductive substances, water, solvent, particles, etc. under inappropriate environmental conditions
• Failure due to inappropriate environmental conditions (e.g. corrosive gas or high humidity)
• Failure due to vibration or impact exceeding the specified level
• Disassembly and modification by the customer or failure obviously resulting from improper handling by the customer

7.2.4 Chargeable Repair

Any failure that occurs after the expiry of the warranty or that does not satisfy the requirements for free-of-charge repair will be repaired
on a chargeable basis.
Operating System (OS) and Operation Guarantee
• The OS used on this product is the Windows 10 IoT Enterprise 2019 LTSC by Microsoft Corporation in the United States.
Hakko Electronics shall not be responsible for dealing with trouble or liable for damages stemming from Microsoft
products while using this product. To deal with trouble or check specifications, check the manual of the Microsoft
product or contact Microsoft.
• Custom user apps for use on Windows can be used on this product. Hakko Electronics does not guarantee the
operation of apps installed by the customer. Make sure to thoroughly check the operation before actual use.
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